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I won money but I can't cash out and they said I have to win up to 750 euros and if I continue I'll lose please help me cash out my money LG Sameh A ***

Ich habe Geld gewonnen aber ich kann nicht auszahlen und die haben gesagt ich muss bis 750 Euro gewinnen und wenn ich weiter mache werde ich verlieren bitte helfen sie mir mein Geld auszuzahlen LG Sameh A***

Dear Sameh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you’ve accumulated your winnings with or without an active bonus? Which payment method you have used to deposit and withdraw your funds? How much is your active balance at the moment as the disputed amount seems to be greater already than the requested by the casino.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Sameh,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.