Zinkra Casino - Hráčův vklad nebyl nikdy připsán na jeho účet.

I put money on the shield through the bank and could not play. Since I could not see this money on my balance sheet, there was always a demo Andrei

Положил на щёт деньги через банк и не смог играть. Так как этих денег я не смог увидить на своем балансе .всегда была демо Andrei

Dear andreipruss8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

I heard you. I'll call the bank.

Я услышал вас .позвоню в банк .

The bank can't help

Банк не чем помочь не может

How can I return the money

Как можно вернуть деньги

Thank you for your reply, andreipruss8. I would like to ask you to provide this information:

• official statement from your bank (a letter, or an email) regarding this situation,
• deposit receipt - if there are many other transactions displayed, please mark the one that has not been processed successfully,
• screenshot of your cashier history from the casino.

You can send everything to kristina.s@casino.guru.

Moreover, have you tried contacting the casino regarding this issue? If there is any communication between you and the casino, please, forward it as well. Thank you very much.

Dear andreipruss8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

I emailed you one of those translations.

Я отправил вам на почту один из тех переводов .

andreipruss8, I have received your emails, but not only you have not provided all information that I have requested, but all of it is in written form. Could you please send me everything in a different format? A screenshot would be a much better option. Also, please check my message again, and provide all information that I have listed. Thank you in advance.

I say again, I transferred money from the bank account that I sent you and he didn’t even let me go to the casino, I transferred 20 ye again and everything happened again. I can’t provide you any more information, only what I sent you

Ещё раз говорю я перевел деньги с банковского счета что я вам прислал и он даже не дал заити в казино я ещё раз перевёл 20 уе и всё тоже повторилось .больше я не могу вам не какои́ информации предоставить только то что я вам прислал

yesterday Zinkra Casino came again to look at my account, suddenly the money still came and he again did not open my account and demanded that the money be transferred to their account first.

вчера снова заходил Zinkra Casino посмотреть на свои́ аккаунт вдруг деньги всё таки дошли и он снова не открывает мои́ акаунт и требует сперва перевод денег на их щёт.

I am sorry, but I am not sure I understand your 2 last messages correctly. Has your casino account been blocked? Moreover, I still have not received all the required information. Please, provide it, as this is evidence is essential for us to proceed with our investigation. Thank you in advance.

Listen to me carefully. I’m telling you, I transferred money to the casino’s wallet, but you can’t go into it and I don’t see money on my gaming wallet, because it won’t let me into my account.

Послушайте меня внимательно .я же говорю я перевел деньги на щёт казино а в него не заи́ти и я не вижу денег на своем игравом щёте так как он меня не пускает в мои́ аккаунт.

I'm trying to login via smart-AD.

Пробую заи́ти через smart-AD .

And my brush can't be blocked since I never played

И мои́ щёт не может быть заблокирован так как я не разу не играл

andreipruss8, I apologize, but I still have not received the required information. Please, send me a screenshot of the deposit receipt from the deposit that has not been credited to your casino account as well as a screenshot of your cashier/deposit history, so that we can see that the deposit really has not been credited.

Please understand that this evidence is crucial in cases like this and we are not able to move forward without it. Thank you in advance.

I don't have these screenshots. I sent you a bank transfer that I transferred money to them. And I can't go to the casino, I've tried everything I can.

У меня нет этих скриншотов . Я же вам выслал банковскии́ перевод .что я переводил им деньги. И я не могу заи́ти в казино перепробовал всё что можно .

Please note that you have not provided any valid evidence of the bank transfer. The written email message with copied information is not legit proof. Please, forward me a screenshot of the transaction from your payment method, or bank statement in PDF (please mark the missing deposit there).

If this is not provided, we will reject your complaint. Thank you for your understanding.

Dear andreipruss8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.