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Hi, on 3/7/2022 I made a withdrawal but the casino has not paid yet and here is their answer after which they close the chat shamefully I hope you solve my problem

Salve,il 3/7/2022 ho effettuato un prelievo ma il casinò non ha ancora pagato ed ecco a voi la loro risposta dopo di che chiudono la chat vergognosi spero risolviate il mio problema

Dear Surry83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Surry83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Thank you very much but luckily my problem is solved 👍

Grazie mille ma fortunatamente il mio problema è risolto 👍

Awesome news, Surry83. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.