ZetCasino - Ověření hráče se zaseklo.

Hi, I'm ZetCasino's Popperj user, I've been playing for almost two years and have also poured quite a bit on the platform.

For the past 26 days I have requested a withdrawal of € 300 from my gaming account and it has not been authorized. First they asked me for recognition and I sent them many documents (the same as in the last two years since I have already made 3 withdrawals), once they have received everything (after several absurd repeated requests to send the same documents in different formats, resolution, etc) they verified my account and I received an email from the finance department saying that within 3 days they verified my withdrawal request. SINCE THEN NOT ONLY I HAVE NOT RECEIVED MORE MONEY NEWS. I SENT HIM A MIRIAD OF EMAIL BUT THEY DON'T REPLY. ABSURD !!!!!!!!

Salve, sono l'utente Popperj di ZetCasino , gioco quasi da due anni e ho anche versato un bel po' sulla piattaforma .

Da ormai 26 giorni ho richiesto un prelievo di 300€ dal mio conto gioco e non mi è stato autorizzato . Prima mi hanno chiesto il riconoscimento e gli ho inviato moltissimi documenti ( gli stessi degli ultimi due anni poiché già ho fatto 3 prelievi ) , una volta che hanno ricevuto tutto ( dopo svariate assurde richieste ripetute di inviare gli stessi documenti in formati diversi , risoluzione, ecc ) mi hanno verificato l'account e mi è arrivata una email dal dipartimento finanziario dicendo che entro 3 giorni verificavano la mia richiesta di prelievo. DA ALLORA NON SOLO NON HO RICEVUTO PIU' NE SOLDI NOTIZIE . GLI HO MANDATO UNA MIRIADE DI EMAIL MA NON RISPONDONO. ASSURDO !!!!!!!!

Hello Giuseppe,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZetCasino. Please allow me to ask you a few more question before we would move forward.

How long exactly is the withdrawal pending? Since when exactly are you fully verified - why did you receive the confirmation? Did you use any bonus to accumulate your winnings?

Looking forward to your answer.

Regards,

Nick

I have not used any bonus, I am awaiting verification from March 6, we count on sending emails asking for documents that they will check within 3 days, after the third day they send me another email that the documents have been viewed and sent to the competent department, after 3 days I receive emails of additions etc. etc. etc.

Non ho utilizzato nessun bonus , sono in attesa di verifica dal 6 Marzo , mi contiamo ad inviare email chiedendo documenti che controlleranno entro 3 giorni , dopo il terzo giorno mi inviano altra email che i documenti sono stati visionati e inviati al dipartimento competente , dopo 3 giorni ricevo email di integrazioni ecc ecc ecc

AFTER 30 DAYS, 22 EMAILS (I COUNTED THEM), 14 CHATS WITH CUSTOMER SERVICE (I COUNTED THEM), I RECEIVED THE € 300 ...... IT WAS HARD.

THANK YOU

DOPO 30 GIORNI, 22 EMAIL ( LE HO CONTATE ) , 14 CHAT CON SERVIZIO CLIENTI ( LE HO CONTATE ) , HO RICEVUTO I 300 € ...... E' STATA DURA .

GRAZIE

Thank you Giuseppe for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick