ZetCasino - Hráčův vklad nebyl nikdy připsán na jeho účet.

withdrawn from postpay but never credited to the game account

prelevati dalla postpay ma mai accreditati sul contogioco

Dear Francesco,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure I understand correctly your issue. Did you make a deposit, but it was never credited to your casino account?

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. The payment provider needs to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.

Please let me know if this is the case, so we can continue resolving this case accordingly.

Best regards,

Kristina

Dear Francesco,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.