ZAR Casino - Hráčův vklad nebyl nikdy připsán na jeho účet.

Did 2 efts last week. First one for R555.64 on Tuesday 22/05/10 that have been credited to my account. The second on on Thursday 22/05/12 for an amount of R425.36 which is still not on my account. I've sended a lot of proof of payments directly from my bank account, which by the way costs me R10 every time. All of this was sent directly to the support@zarcasino.co.za email address. Every time there is an excuse that they didn't receive it. The proof was sent almost 10 times already. They keep on referring to the first payment of R555.64 that were credited to my account. I want the second payment to be credited to my account. Don't know what to do anymore.

Dear Edwin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

The second payment also went through my account and reflects on the bank statement. I've already sent this through to you how many times, but to no avail.

The payment was made at 03:51 on the 12th of May 2022 for the amount of R425.36.

Thank you for your reply, Edwin. Have you already contacted the payment provider as we suggested?

Dear Edwin,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.