Yuugado Casino - Hráčský účet byl po vkladu uzavřen.

After depositing money into my account, it was locked, and my balance was essentially stolen.

I haven't played any games or done anything else—I just made a deposit.

I would like a refund of $500.

アカウントに入金した後、アカウントがロックされ

残高が実質盗まれる形になりました。

ゲームでも遊んでいませんし、何もしておらず入金しただけです。

500ドル返還希望します。

Dear KARASHI,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Am I correct in understanding that you made only one deposit into your account?

Have you submitted any identity documents to your account before you made your deposit?

Have you received any email or other notification explaining why your account was blocked?

Did you contact customer support after your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I submitted this before making the deposit and my identity was verified.

I have only made one deposit and have not played.

I contacted customer support and they told me it was a violation of their terms and conditions.

入金する前に提出し、本人確認が完了しました。

入金回数は１回のみで、遊んでいません

カスタマーサポートに連絡すると規約違反と言われました

Please forward me the communication between you and the casino customer support after your account was blocked at veronika.l@casino.guru. Has the support agent specified which rule you allegedly broke?

I sent it by email!

Thank you in advance🙇

メールにて送りました！

よろしくお願いします🙇

Thank you very much, KARASHI, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you KARASHI for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Yuugado Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help the player receive their refund.

Thank you!