Yukon Gold Casino - Hráč se snaží vybrat své výhry.

I have an account with you. I wanted to have the whole amount paid out to me. After a few days I received the information that the amount is too high. OK. Then 2000 € too high. Then 1000 € not ok either. Then also not 500 €. Then I wrote chat why it doesn't work. Then I got an e-mail back with a new ID number (different account number). Strangely from another casino (Luxury Casino). And suddenly there is no more account with Yukon and the money is gone. Would be very much interested in an explanation and what I should do

Ich habe bei euch ein Konto. ich wollte mir den ganzen Betrag auszahlen lassen. Nach ein paar Tagen kam die Information der Betrag ist zu hoch. Ok. Danach 2000€ auch zu hoch. Dann 1000€ auch nicht ok. Dann 500€ auch nicht. Dann habe ich Chat geschrieben warum es nicht funktioniert. Dann habe ich eine e-mail retour bekommen mit neuer ID-Nummer( andere Kontonummer). Komischerweise von einem anderen Casino(Luxury Casino). Und auf einmal gibt es kein Konto mehr bei Yukon und das Geld ist weg. Wäre sehr verbunden um eine Erklärung und was ich machen soll.Lg.Andrea

Dear Andrea,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for their cooperation, but, before we do that, please could you forward any relevant communication to petronela.k@casino.guru? Was your account fully verified in the past?

We will do our best to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Andrea,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.