YallaBet Casino - Hráčovi bylo odepřeno ověření účtu z důvodu omezení dokumentů.

The casino refuses to accept my national ID card, meaning they only accept passports, which obviously not all of us Brazilians have, since we only issue one when we leave the country. I have never left Brazil and cannot afford to do so. If they accept Brazilian players, they should accept Brazilian documents!

o casino se recusa a aceitar meu documento de indentidade nacional, ou seja, eles só aceitam passaporte, oque obviamente nem todos nós brasileiros temos, pois só emitimos quando sairmos do pais, eu nunca sair do brasil, não tenho condições para isso, então se aceitam jogadores brasileiros, deveriam aceitar documento brasileiro!

Dear leandrog532,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying your ID seems to be the only issue?
• Have you provided any other documents and have they all been approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

So I provided it, but they say they don't accept my document, (ID) because it's green or a local document, they want a passport, and I don't have a passport, because it's not mandatory, the only document that we Brazilians have is the ID or identity card, but they don't accept it, this document I send to all the sites and they all approve it, when they don't approve it, it's because of a bad image or with a reflection, but they always accept it! But in this yalla case, they won't accept my document!

Então forneci, porém eles dizem que não aceitam meu documento, (ID) pois é em cor verde ou documento local, eles querem um passaporte, sendo que eu não possuo passaporte, pois não é obrigatório, o único documento que nós brasileiros temos obrigatoriamente é o RG ou identidade, mais não aceitam, esse documento eu envio para todos os sites e todos aprovam, quando não aprovam, é por imagem ruim ou com reflexo, mais sempre aceitam! Mais nesse caso do yalla, eles não aceitam meu documento!

Thank you very much for your reply, leandrog532. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

yes, I can!

posso sim!