Yabby Casino - Hráč je obviněn z otevření více účtů.

Today I emailed yabbycasino and asked them to verify my account as well as asking a general withdrawal question. I got answered with " You already have an account your winnings will be void". I then wrote several emails asking for what the other account's name was. As well as explaining that I am a current user of Honeygain which means I could be someones VPN since it was the only explanation I could think of. I also asked if there was a way that I could prove my innocence as well as provide proof of that I am a current Honeygain user and could provide with screenshots or anything like that to a date or something that would help here. Still no answer.

Now, I dont have any other account/s on this casino nor am I trying to be a burden, but I will not accept losing my winnings for a reason I am not guilty of.

It is strange to me that they so quickly could respond to me saying that but they could not give me a explanation even though I wrote five or more emails to them regarding this. Please casino guru help me to figure this out, thanks.

Dear Amuumuu148,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise when have you registered the account in the casino?
• Have you accumulated your winnings with the help of a casino bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

• Nobody in my family except me would have an account and that is with 100% certainty.
• I registered my account now in the beginning of this month I am not completly sure of the exact date but I would estimate it to be around 10-15th of february since that is when I got a promotion email from them.
• Yes I won with a non deposit bonus 

(I have sent the exact same answer on email plus the screenshots of the conversation)

Thank you very much, Amuumuu148, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Amuumuu148,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite Yabby Casino to join the conversation.

Dear Yabby Casino,

Can you please provide more information regarding the player's supposedly multiple accounts? Please forward any evidence that could prove this to me at michal.k@casino.guru

Hi Micah,

Hi amuumuu148,

Hope you are both doing well.

Upon conducting a comprehensive review of the player's account, it has been determined that the player violated our General T&Cs by creating multiple account. As outlined within our General Terms and Conditions, which are mutually acknowledged by all players upon completing the signup procces: https://yabbycasino.com/terms-and-conditions

5 USER ACCOUNT

5.1 Opening a User Account

b. Each Player is allowed to have one User Account. Should the Casino establish that a Player has opened more than one User Account, the Casino reserves the right to close all Player's accounts while all possible winnings and bonuses would be considered annulled and void.

That being said, we had no other option but to void player's winnings, regrettably.

However, we would like to emphasize that the player's account (amuumuu148) remains active, and the player is welcome to continue using it for deposits. Furthermore, upon completion of the account verification process, the player will be able to initiate withdrawals instantly.

Micah, for your convenience, we have dispatched an email to the email address you provided, providing comprehensive details that support our findings. We appreciate your understanding in this matter and are here to assist you throughout the resolution process.

Should you have any further questions or require additional clarification, please do not hesitate to contact us.

Best Regards,

James Peterson

Yabby Casino

Hello Michal and hello James.

James, I would like to take part of the information you provided to Michal because I am unaware of any other account for this website for my part. I would like to highlight once again that I am a current user of "Honeygain" in which makes my IP-adress a VPN for other users of the same community¨. With that being said am I very confident that this is the case. I would of known if I had any other account on this specific website and I wouldn't make more than 1 account for the exact reason as stated in your T&C rules 5.1. b).

I would appreciate if I could partake in this information I asked for as well as remark that its my wish to cooperate with Casinoguru and Yabbycasino to the full extend as well as any way possible to prove my innocence. In my humble opinion, I deserve that option since I don't know about any other account made from my part.

Thank you for your email and the provided evidence, Yabby Casino team.

Dear Amuumuu148,

I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions and bonus terms and conditions - multiple accounts linked with personal details such as name, date of birth, address, similar email address created closely one after another. Bonuses were claimed on all accounts as well. Your usage of "Honeygain" has nothing to do with the breaches. Casinos have a very strict policy regarding multiple account cases that have been used in this way, and the casino has acted according to its terms and conditions as was communicated to you previously.

I acknowledge your desire for evidence; nevertheless, it's common for casinos not to disclose such information to involved players. Revealing the investigative process could pose a risk of misuse in the future and compromise security measures. Rest assured, we thoroughly examined the provided information and evidence, and as an independent entity, we align with the casino's decision.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal

Casino Guru