Wunderino Casino - Hráčův vklad nebyl nikdy připsán na jeho kasinový účet.

On Tuesday at 3 p.m. I first deposited € 30 at Wunderino via Neteller and then another € 18 at Wildz.

Nothing happened for hours, then the odyssey started with the live chat.

Back and forth for hours. I then contacted Neteller by phone and the lady gave me 2 reference numbers that casinos just had to enter and the money would have been there immediately.

For days I've been begging in the live chat that someone turns, but either I hear there are problems at Neteller or the payment department has not yet contacted me, sometimes IT is also to blame.

I have to play the whole story in the live chat every time.

That sucks and customer friendliness is something completely different!

Ich habe am Dienstag um 15 Uhr über Neteller erst 30€ bei Wunderino und dann nochmal 18 Euro bei Wildz eingezahlt.

Es tat sich stundenlang gar nichts, dann ging die Odyssee mit dem live Chat los.

Stundenlang hin und her. Ich hab mich dann telefonisch an Neteller gewandt und die Dame gab mir dann 2 Referenznummern die Casinos bloß eingeben brauchten und das Geld wäre sofort da gewesen.

Seit Tagen da bettel ich im live Chat fast das mal einer sich dreht aber entweder höre ich es gibt bei Neteller Probleme oder die Zahlungsabteilung hat sich noch nicht gemeldet manchmal ist auch die IT schuld.

Ich muss jedes Mal im live Chat die komplette Geschichte runter leiern.

Das nervt und kundenfreundlichkeit ist was ganz anderes!

Dear Alexander,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please forward the payment receipt to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Alexander,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.