Woospin Casino - Výběr hráče je opožděný.

I withdrew 5001.50 then 12hrs later another 350 from woospin.com. I have receipts from them for both. 1st withdrawal they did to wrong pay ID then they said they cancel wrong one and send to me which they did. I've been waiting over 3days and all they say is please wait dear. They now have removed the chat about the withdrawals but I have it all in screen captures. They said they had to reject cause they sent to wrong person and that's y but resent to me. And the 350 the had system problems so had to reject and manually do. I just want my money because of them I missed out on a rental property. I don't get replies or just get wait. Please help. I have all the chats and proof

Dear tinkergemjj,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I understand what your saying and would wait Normally. But this situation guarantees withdrawal via OSKO/PAY ID within 15min. And as I stated I have the bank receipts from them claiming they've sent. I've checked with my bank and nothing waiting. I don't bank with commonwealth so they have to call of its still pending

I have entire chat as screen captures but it doesn't allow me to add all of them on here. Woospin.com are now saying it's been paid and it obviously hasn't. I want my money or even some of it. If u need all the evidence I have these pics

Dear tinkergemjj,

Have you received your withdrawal from the casino yet?

NO NOT A CENT!!! NOTHING. and keep getting please wait dear or will process request even though apparently they already sent. Receipts provided fake obviously. Or they say its come out of their account IT must be my bank which is a load of rubbish as I checked. If u need more screen captures can send. Pls get this place I'm not only one they screwed

Thank you for your reply, tinkergemjj. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I made all the requirements to withdrawal and provided all ID if they need it again I can provide. As I said I have the chats they claim to have paid me including fake receipts.

What are u going to do are u going to help. I'm not the only one they have done this 2!

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi I'm sending to email now thanks this is just some

Thank you very much, tinkergemjj, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello tinkergemjj,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to see if I could help.

We would like to invite Woospin Casino to join the conversation.

Dear Woospin Casino,

Can you please provide more information on why the player still has not received their withdrawals, even though they were supposedly processed from your side? Have you followed up with your bank to double-check the transactions?

Hi Michael I have more screen captures of any conversations had with casino, let me know if u need any at all!!. Please see recent response from them saying they'll process

Also pls see older chat. Not sure if i sent to u previously.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear tinkergemjj,

Just to give you a quick update, I have reached out to the casino team, but I have received no response from them. I've contacted them via live chat as well, but the live chat operator was not very helpful. I will still try to get some response from the casino team, but I cannot exclude the possibility that they will not respond at all, and we will be forced to close your complaint as unresolved.

Are u kidding so u can't even help and get it. What's the point in this place. Where can I go to for actual help and get mu money

Dear tinkergemjj,

I acknowledge that the current status of your complaint may fall short of your expectations. It's crucial to understand that our ability to assist is significantly limited without cooperation from the casino. Unfortunately, your decision to participate in a recently established casino, untested over time, with a safety index below average, and lacking an official license means there is practically no gaming authority available to address issues like the one you've encountered.

While we hold a reputable "authority" status in the gaming industry and collaborate with numerous casinos to resolve player issues, regrettably, not all casinos are willing or able to cooperate with us in resolving complaints. I will make an effort to obtain a response from the casino team, but as previously mentioned, the likelihood of successfully resolving your issue is quite low without the casino's cooperation.

Dear tinkergemjj,

I have tried to contact the casino repeatedly but had no success in receiving any meaningful response from the casino team. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru