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Hello the same game also in this casino account simply blocked payout still open. need urgent help

Hallo das selbe spiel auch in diesem Casino Konto einfach gesperrt Auszahlung noch offen. brauche dringend Hilfe

Dear Hissy28,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if there are any funds being held? If yes, were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

No, my account was simply blocked, I played without a bonus, I can no longer access my account

Nein mein Konto wurde einfach gesperrt habe ohne bonus gespielt ich komm nicht mehr in meinem Konto rein

Thank you, Hissy28, for your reply. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Hissy28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Still no money received. please help me it. LG hissy

Es ist immernoch kein Geld eingegangen. Bitte helfen Sie mir es. LG hissy

Dear Hissy28,

Could you please advise how much is the disputed amount? I understood that there are no funds being held, just the account was blocked, but it looks like I misunderstood. I do apologize.

Dear Hissy28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.