Woopwin Casino - Ověření hráče je zpožděno.

For weeks I've been trying to verify myself to receive my payout. Screenshots of Skrill card and Skrill account with outdated data are constantly requested. I have explained to support several times that I had my Skrill email address and card number changed last year because I was a victim of phishing. Nobody there seems to get it, I keep getting the KYC requests. The Gammix group is incompetent to the power of 10. The same goes for Sugar Casino. At Woopwin, the drama has been going on since July 16th, at Sugar Casino since July 20th.

Seit Wochen versuche ich mich zu verifizieren um meine Auszahlung zu erhalten. Es werden ständig Screenshots von Skrillkarte und Skrillaccount mit veralteten Daten angefordert. Ich habe dem Support etliche Male erklärt, dass ich letztes Jahr meine Skrill Mailadresse und auch die Kartennummer ändern lassen habe, weil ich Opfer von Phishing gewesen bin. Niemand scheint es dort zu begreifen, ich bekomme weiterhin die KYC Anfragen. Die Gammix Gruppe ist inkompetent hoch 10. Dasselbe gilt für Sugar Casino. Bei Woopwin zieht sich das Drama seit dem 16.7., bei Sugar Casino seit dem 20.7.

Hello autonym1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Woopwin Casino. Please allow me to ask you a few more questions before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear autonym1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

I have submitted all the required documents x-fold. I've been waiting since July 16th. on payout. I'm constantly getting annoyed with new emails for verification, although I always upload everything correctly. I never had such problems in other casinos.

I haven't received any response for several days and the payout is pending and can still be cancelled. It sucks!

Ich habe alle geforderten Dokumente x-fach übermittelt. Ich warte seit dem 16.7. auf Auszahlung. Ständig werde ich genervt mit neuen Mails zur Verifizierung, obwohl ich immer wieder alles korrekt hochlade. In anderen Casinos hatte ich solche Probleme nie.

Seit mehreren Tagen bekomme ich keinerlei Reaktion und die Auszahlung steht auf pending und ist nach wie vor stornierbar. Es nervt!

Thank you autonym1 for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello autonym1,

I will assist you with the complaint from now on. I know this must be frustrating to you and I will do my best to help you. Allow me a few additional questions:

Has Skrill provided you with any confirmation the change of the email address has been requested or completed?

Could you share the communication between the casino and you regarding the issue? Please send it to my email address at tomas@casino.guru Alternatively, you can post it here.

I have submitted all required documents to this casino on multiple occasions.

Nevertheless, the same KYC request was sent to me by email again and again. delaying tactics.

I had my accounts blocked at all Gammix online casinos, so the case is closed for me.

Nevertheless, thank you for your efforts.

Ich habe alle erforderlichen Dokumente mehrfach an dieses Casino übermittelt.

Trotzdem wurde immer wieder dieselbe KYC Anfrage per Mail an mich versendet. Hinhaltetaktik.

Ich habe bei allen Gammix Online Casinos meine Accounts sperren lassen, somit ist der Fall für mich erledigt.

Dennoch vielen Dank für Ihre Mühen.

Hello autonym1,

Do I understand correctly you don't wish for us to confront the casino with your case?

Please note we would need more information from you, such as more details about the situation you are facing. Otherwise, we will be forced to reject your case.

Dear autonym1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions. The player can reopen this complaint anytime.