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I deposited money and played where I then won a few 100 euros, my account was blocked and I can no longer log in

Ich habe Geld eingezahlt und gespielt wo ich dann ein paar 100 Euro gewonnen habe wurde mein Konto gesperrt ich kann mich nicht mehr einloggen

Dear dtownvadisi55,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Customer service fixed my problem

Der kundenservice hat mein Problem behoben

Great news 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, dtownvadisi55, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru