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I’ve have played here for awhile and the fair play isn’t not here!!!I have requested to close my account many times all I get is refusal !!!

I play 2000 to 200 back not once not twice but constantly. I am aware of many bad days but this is consistent I want them to close my accounts!!

never fair play

Dear annb2002,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account? Do I understand correctly that it was because you believe that games are not fair? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is kristina.s@casino.guru, alternatively, you can post it here.

Thank you very much in advance.

Best regards,

Kristina

Dear annb2002,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.