Woocasino - Hráč nemůže vybrat své prostředky.

woocasino is a scam casino.

Have paid 500euro with a new card..Have won 2000 euros..try to pay out..but they refuse to give me my winnings !!

Jeh has sent them all other documents..but they try everything possible to pay out my money !!!!! Do not play here !!!!

woocasino…er en scamcasino.

Har indbetalt 500euro med et nytkort..Har vundet 2000 euro..prøve at udbetal..men de nægte at give mig min gevinst!!

Jeh har sendt dem alle øvrige dokumenter..men de prøver alt mulig, for at udbetal min penge!!!!!Lad være med at spil her!!!!

Dear Mac,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you are having problems with withdrawing because you deposited with a new card? Have you ever made any successful withdrawals before?

Have you received any explanation from the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your email, Mac. I apologize, but all pictures are of very bad quality and it is impossible for us to review them. Would you be so kind and forward everything again in better quality? Thank you in advance.

Mac, thank you for the pictures. Would you be so kind and get back to my first message and answer all the questions? All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Mac,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.