WinVegasPlus Casino - Vklady hráče nebyly nikdy připsány na její kasinový účet.

I wanted to make a deposit (I tried 3 times with 20 euros each attempt) but the window to put the bank security code did not appear. The final the bank charged me the 60 euros but I did not enjoy the games. I want my 60 euros to be returned because they are mine.

Quería hacer ingreso (intenté 3 veces con 20 euros cada intento) pero no aparecía la ventanilla para poner el codico de seguridad del banco. La final el banco me a cobrado los 60 euros pero yo sin disfrutar de los juegos. Quiero que mi se devuelva los 60 euros porque son míos.

Dear Rodica Mihaela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.

Could you please advise if you have contacted your bank already? Was this your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Rodica Mihaela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.