WinPort Casino - Hráčka se snaží vybrat své výhry.

I have a withdrawal of $6,800, and I've requested the maximum withdrawal of $2,000 twice in the last 2 weeks, but I've only been given 2 payments of $200 each. 

Dear livefree247,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions so I better understand the situation.

Did you contact the casino regarding your withdrawal? Have they explained why they process only 200 USD at a time? Do I understand correctly the remaining amount is returned to your casino balance each time?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Yes, I contacted the casino via telephone, and they explained that they may break down winnings into smaller amounts. Yes, the balance does get returned to my balance each time. Thank you Tomas.

Thanks for the update, livefree247.

Did the casino promise you a more favorable volume for your withdrawals that is closer to the $2,000 weekly withdrawal limit? Did the casino explain what is the basis of the low withdrawal volumes you experienced?

I'll await your reply.

Hi Tomas,

The answer to your first question is no. They did not offer a more favorable withdrawal amount. They basically said they could pay me whatever they wanted. They didn't say that, but that's what I got from the answer when I asked why they were only paying me $200 a week when I was requesting the maximum withdrawal amount of $2,000.

And the answer to your 2nd question is No

BTW: I received a 3rd payment on the 31st of March of only $200 when I requested $2,000; the rest of the requested amount was put back into my balance, so in the past 3 weeks of requesting $2,000, I have only been paid $600.

I just received my fourth payment of only $200 out of a $2,000 request. The remaining balance of $1,800 has then been put back into my account. It has now been 4 weeks, and I've only received a total of $800 out of a $6800 withdrawal.

Thank you very much, livefree247, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future. 

Hello there,

Thank you livefree247 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask WinPort Casino for their help in resolving this complaint. We would like to know why is these withdrawals are lowered to $200 and if we can do anything to help the player withdraw their winnings.

Thank you!

Thank you for your feedback. I’ve been informed by my colleagues that they came up with a unique payment plan for your future withdrawals ($1000 to Bitcoin every Thursday) and the plan was confirmed and accepted by both sides. It takes effect on April 12 and will continue until the funds are paid out.

Please kindly let me know if you need any further heads-up.

Thank you very much for the update. If livefree247 is content with this solution we will keep this complaint open until you confirm the withdrawals have been successful. Please keep me informed about any further developments.

I am in agreement with and happy with the solution... I will keep you posted if needed. Thanks to you and your team as well as to Winport.

livefree247, any updates on the state of the withdrawals?

Hi Peter,

On the 13th of April, I received my first $1,000 withdrawal. I am expecting a second one today, I will keep you posted. Again, thank you for all your help.

I'm glad to hear that your withdrawal has been successful, we will now mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, livefree247, and if you encounter any issues with this complaint it can be reopened at any time and we will be here to help. Please do not hesitate to contact our Complaint Resolution Center, our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Peter