Winota Casino - Hráč se snaží vybrat své výhry.

Hello, I registered with Winota on February 25th, 2021 and deposited without a bonus or free spins. Then I applied for a payout of 100 euros.

I have already seen here that there are several cases that have exactly the same problem. Because I was then sent a mail where it said I should try Google Chrome and activate the pop-up blocker. All of this was done of course, and yet it doesn't work.

A KYC exam was not taken.

I fear that this side will not want to pay off.

LG Tanja

Hallo, ich habe mich bei Winota am 25.02.2021 registriert und ohne Bonus und ohne Freispiele eingezahlt. Habe dann eine Auszahlung beantragt von einem Betrag von 100 Euro.

Ich habe bereits hier gesehen das es mehrere Fälle gibt die genau das gleicheProblem haben. Denn mir wurde daraufhin auch eine Mail zugesendet wo drin stand ich sollte es über Google Chrome versuchen und den Pop Up Blocker aktivieren. Das alles wurde natürlich gemacht und trotzdem funktioniert es nicht.

Eine KYC Prüfung wurde nicht gemacht.

Ich befürchte nun solangsam auch das diese Seite nicht auszahlen will.

LG Tanja

Dear Tanja,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Yes, we have received two similar complaints just a few days ago.

However, allow me to ask you a few questions, so I can understand the whole situation completely. Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Which payment method you have opted for originally, was it Trustly as advised by the casino?

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi,

I was told I should try Google Chrome and activate the pop-ups. But I activated that long ago. So it can't be because of that. I had deposited with Trustly and also requested the payout with Trustly.

Trustworthy? I would say it was not noticed that it was supposedly because of me.

Hallo,

man hat mir gesagt ich sollte es über Google Chrome versuchen und die Pop Ups aktivieren. Das habe ich aber längst aktiviert. Also kann es daran nicht liegen. Ich hatte mit Trustly eingezahlt und auch mit Trustly die Auszahlung beantragt.

Vertrauenswürdig? Ich würde sagen es ist nicht aufgefallen das es angeblich an mir lag.

Thank you very much, Tanja, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

OK thanks.

Ok danke.

Hello Tanja,

I looked at your complaint and will do my best to help you. I would like to invite Winota Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dear all,

Thank you for bringing this case to our attention.

We have checked the player’s account and would like to inform you that the player has created a withdrawal request successfully, and it is already verified to be processed at the earliest opportunity.

Please, let us know if there is anything else we could help you. Our services are available 24/7 via LiveChat or email.

Best wishes,

Winota

Dear Tanja,

let me know when you'll receive your winnings.

Hello, I can confirm that my payment was received on the account today. Thank you so much for your help. Will definitely recommend it to others. Stay healthy.

LG Tanja

Hallo, ich kann somit bestätigen das heute meine Auszahlung auf dem Konto eingegangen ist. Vielen lieben Dank für ihre Hilfe. Werde sie auf jedenfall weiter empfehlen. Bleiben Sie gesund.

LG Tanja

Dear Tanja,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru