Winorama Casino - Hráč si přeje zrušit svůj účet.

I would like to delete my WINORAMA CASINO account and get the money I deposited back into my account. I would also like my personal data to be deleted, as well as those connected to my credit card. I contacted support but nobody answers. I ask for help please. Thank you

vorrei eliminare il mio account su WINORAMA CASINO e riavere sul mio conto i soldi che ho depositato. Vorrei anche venissero cancellati i miei dati personali, pure quelli collegati alla mia carta di credito. Ho contattato l'assistenza ma non mi risponde nessuno. Chiedo aiuto per favore. Grazie

Dear Greta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Firstly, please could you clarify if you wish to exclude yourself from https://www.wintimecasino.it/ (you have filed your complaint under WinTime Casino IT) or, as you mentioned in the comments, http://www.winorama.com (Winorama Casino)?

Secondly, if you have sent any requests for a self-exclusion in the past, please forward them to petronela.k@casino.guru. I believe we will be able to help you to close your account as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes, I would like to unsubscribe from Wnorama Casino. I sent them a lot of emails without feedback. please help me

Si vorrei cancellarmi da Wnorama Casino. A loro gli ho mandato un sacco di email senza un riscontro. aiutatemi voi per favore 

They told me they won't put the money I deposited into the game account in my account .. and the money is still there!

Mi hanno detto che non mi rimettono sul conto  i soldi che ho depositato sul conto Del gioco.. e i soldi sono ancora lì! 

Thank you very much Greta for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello!

Did the casino give you any reason why you cannot withdraw your money, please?

no no reason .. just says they don't give it to me

no nessun motivo.. dice solo che non me li danno 

Thank you for your reply. I would like to ask Winorama Casino to comment on this case.

We would like to ask the Winorama Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Greta,

Thanks for keeping us updated!

We inform you that our Customer Service has already sent an email with all the necessary information.

Do not hesitate to contact us for further assistance.

Sincerely,

Support clinicians of Winorama

Cara Greta,

Grazie pr averci aggiornati!

La informiamo che il nostro Servizio Clienti ha gia' provveduto all'invio di una email con tutte le informazioni necessarie.

Non esiti a contattartci per avere ulteriore assistenza.

Cordiali saluti,

Supporto clineti di Winorama

Hello Greta,

I would like to know if you received an email from Winorama Casino. Was your problem resolved, please?

Dear Greta,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will close this complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions.