Winorama Casino - Hráč se snaží získat své výhry.

I played winorama from my bank account the sum of 1550 € and I recovered back that is I won the amount of 1600 € and it always tells me the documents that I LeaAm I sent all the necessary documents passport bulletin my account the current invoice in my name form filled in and asks me Italian domicile and a current bill that I am in the European Union and I explained and told me that it is not valid as it is possible but my money is withdrawn from my account for the game has all the necessary documents told me that in 2 days I get money no answer gmail no They have no contact number always tells me wants domicile in Italy and the invoice I work in Italy and insures my company I'm still in the European Union I also sent the Italian tax code which says ee ok I'm waiting rasp thank you

Am jucat  winorama din contul meu bancar summa de 1550€ si iam recuperat inapoi adica am castigat suma de 1600€ si mereu imi spune de documenti  pe care Eu LeaAm Trimis toate documentele necesare  pasaport buletin contul meu factura curenta pe numele meu formular completato si imi cere domiciliu italian si o factura de curent pe care eu sunt in uniunea europeana si iam explicat si mia zis ca nu e valabil com e possibile dar bani mei sunt retrasi din contul meu pentru joc are toate documentele necesare mia spus ca in 2 zile imi intra bani numi raspunde la gmail nu Au nr de contact mereu imi spune vrea domiciliu pe Italia si factura pe care Eu lucrez in Italia si imi asigura firma tot sunt in unione europea am Trimis si codice fiscale de Italia care scrie ee ok astept rasp va multumesc

Dear Constantin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. It seems that the casino has a strict verification process, but it's not unusual. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Could you please advise how many days ago you have started the verification process? Do I understand it correctly that you live and work in Italy? Do you have a proof of address made in Italy? Thank you in advance for your reply. 

Best regards,

Petronela

Mia made me lose all of my card account and money that I won to culpa them who does not hide phone number and email to speak with customers for information coando conceals bizonio customers, yo, etc. and she always finds reasons she calls me once a number after I don't answer anymore and for this I lost all the money that is not in a state of trust and I made it clear that they are freaks and she's cheating me it's not fair I lose money immediately I get email to put money, after coando win nisuno does not answer you what to do to take, or for information so I understand that I have been screwed ok and they are latri. I also told them on email coando sends money to romania works with tax code and address where they are and not at problems even at casino coando games only document also works the police of Italy and French coando who ask for documents where working without a thousand questions they made checks and they were happy I also worked in Rome Fiumicino at the airport I can show the card to understand ok it works with the Romanian tax code and document and an address where I sleep that pays the company where they find their work neighbor who are in the European Union no problems only to them it works like this because I am not trusted I want money me that I lost on the card € 1550 nothing more and afterwards he didn't play this anymore and my desire thanks

Mia fatto perdere tutti di mio conto di carta e soldi che ho vinto di culpa loro che non cela numero di telefono e email per parlare con clienti per informazioni coando cela bizonio clienti ,yo ,eccetera. e puri sempre trova motivi mi chiama una volta un numero dopo non rispondo più e per questo ho perso tutti soldi che non a stato di fiducia e mia fatto capire che sono latri e mi sta fregando non e giusto coando perdi soldi subito arriva email per mettere soldi, dopo coando vinci nisuno non ti risponde che de vi fare per prendere, o per informazioni così ho capito che ho stato fregato ok e sono latri. Ho detto pure a loro su email coando manda soldi a romania funziona con codice fiscale e indirizzo dove sono e non a stati problemi pure a casino coando giochi solo documento funziona pure la polizia di Italia e francese coando chedevono documenti dove lavorando senza mille domande  facevano verifiche e erano aposto  ho lavorato pure a Roma  Fiumicino a aeroporto celo  la tessera  per capire ok funziona con codice fiscale e documento romeno e un un'indirizzo dove dormo che paga la ditta dove trova loro vicino di lavoro che sono in unione europea  no a stato problemi solo a loro funziona così perché non sono di fiducia voglio soldi mei che ho perso su la carta 1550€ niente più e dopo non giocò più questo e mio desiderio grazie

For example, to put money back for play and win, ask the same questions and also do not raspundete to a right phone number but how it worked until now all documents mei 7 years for work in Italy are by profession carpientier nivelo 2 with contract in regula and worked all over Italy even in France only to them it does not work we understand that they are not trusted thanks I hope that the problem will be solved thanks

Per esempio di mettere di nuovo soldi per gioco  e vinci fano lo stesso domande e anche non raspundete a un numero di telefono giusto ma come ha funzionato fina adesso tutti documenti mei 7 anni per lavoro in Italia sono di mestiere carpientier nivelo 2 con contratto in regula e a funzionato tutta Italia anche francea solo a loro non funziona si capisce che non sono di fiducia grazie spero che si risolva la problema grazie

Dear Constantin,

I’m truly sorry to hear about your unpleasant situation. Could you please confirm that I understood everything correctly? You lost all your accumulated winnings because you have been unable to verify your casino account? Currently you’re asking for your deposits to be refunded? Thank you very much in advance for your reply.

Dear Constantin,

According to the last screenshot, you haven’t completed bonus wagering requirements. Could you please advise if you have redeemed a bonus?

Mo they leave me I put only 600 € to see they give me no money starts them again with the same story with documents thanks but talks with them to put on my Iban with my name Sara easily to never get out of trouble and it turns out or cazo sensa problems that conceals everything from me documents for which they do not do so close all this story no

Mo mi lasciano ho messo solo 600 € per vedere di mi danno soldi di no comincia di nuovo loro con lo stesso storia con documenti grazie però parle con loro di mettere su mio Iban con mio nome Sara facilmente per non mai escono problemi e si risulto o cazo sensa problemi che cela loro tutto documenti mei per che non fanno così si chiudi tutta la guesta storia no

Thank you very much Constantin for your quick reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Constantin,

I'm taking over your complaint. I will contact the casino to see if there is a solution to this problem. I would like to ask the Winorama Casino to reply to this complaint.

He told me that he would give me money tomorrow. I hope it was solved.

i mia zis ca imi intra Maine bani sper ca sa rezolvat astept maine daca imi intra in contul meu bancar va multumesc

I see Constantin,

Please let me know if you received the funds.

I have to enter today 600 I have to wait I would say I enter today on the 29th and I am waiting ok I will let you know

I Trebuie sa intre azi 600 trebuie sa astept As mia zis ca intra azi pe 29 si astept ok va anunt

Nothing has entered my bank account on the card, I have to wait for you, I think I have to enter 600 euros today and so far nothing has entered

Ina intrat nimik in contul meu bancar pe card va trebuie sa mai astept cred trebuie mai intre azi 600 de euro si pana acume na intrat nimik

Iv You saw he said that on the 29th he gives me money, that is, 3 days have passed, ok, and now he has postponed me for 4 or 8 days. taken out of that game 600 are no longer ok please solve the problem nicely or it's a spike but from my account I lost 1650 so far from my bank account and now I won 600 you see that nus correct seems to who I have to get to solve once problem with their self give a contact number to answer ok

Iv Ati vazut a spus ca pe 29 imi da bani adica ce au trecut 3 zile ok si acum ma amanat pe 4 sau 8 zile Ati vazut dece Au spus ca mi da in 2 zile si acum in 4-8 vedeti ca am dreptate si ia scos si din joc aia 600 nu mai sunt ok va rog frumos rezolvati problema ori e teapa dar din contul meu am pierdut 1650 pana acum di contul meu bancar si acum am castigat 600 vedeti ca nus corecti pare la cine trebuie sa ajung sa rezolv o data problema cu lor sami dea un nr de contact sa raspunda ok

Hi Constantin,

I looked at the screenshots. The casino support stated the payment would be placed on the 29th of April. This doesn't mean you receive the payment on the same day. The transaction has to be approved and processed and it could take a couple of days. As you can see on the second screenshot, you will have to wait 4-8 days to receive your payment. If you want to call the casino anyway, I found this phone number on the casino's website: +35722007792. I recommend you to wait up to 8 days and then let me know if you received the money.

now you see how things are

iti acum vedeti cum sta treaba

Thank you for insisting on helping me

v va multumesc ca insistati sa ma ajutati

the number is from Cyprus and I call it rasp and it costs me 2 € a call I don't understand I think it's a sting today no bonus no date I put 300 euros and no bonus gave me how do sami see the transaction you need sami give money 600

il numero e de Cipro si numi rasp si ma costa 2€ un apel nu inteleg eu cred ca e teapa azi nici un bonus nu mia data am bagat 300 de euro si nu mia dat nici un bonus cum fac sami vad tranzatia la care trebuie sami dea bani 600

Hi Constantin,

If I understand you correctly, you received your €600? Can we consider the issue resolved?

Since the player most likely received his winnings, we consider the issue resolved. Thanks Constantin for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter