Winnerama Casino - Bonusové výhry hráče byly sníženy.

Hi I was playing with free spins when I won 12000 on Pegasus and Hercules game,I continued playing till my wagering was met with requirements of Winnerama casino.I continued playing on Greedy Goblin when I won 37000, in all I had won R50000.00 as I played. I was told to make a successful deposit before I can make a withdraw, which I did. The available amount which was available for withdraw was R40000.00, I continued playing using another R1000.00. I then transferred R20000 to my Skrill account and R19500.00 to my ecopayz account which was pending for 6 days and only paid yesterday the amount of R1000 in my Skrill account. When I logged bin to my casino account after the payment, all history was removed.This is very unfair and how many people they are doing this to.

Additional comments from the player:

"Hi I was playing with free bonus when I won the bonus of 35000, on Greedy Goblin slot game. I had 15000 before I won the 35000. I was given 25 free spins when I won. My wagering limits was played through.My available balance to withdraw was 40000 but I used 1000 ZAR to play, so I had 39000 to withdraw."

Dear Trevor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions, and this is what I found https://www.winnerama.com/en-FI/bonus-rules:

"Any winnings from the Sign-up free spins have a maximum withdrawable amount set to C$100."

"Once the player’s first deposit transaction has been made, any winnings coming from the Sign-up free spins exceeding C$100 will be forfeited. The said amount, C$100, will be available for withdrawal."

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Hi thanks for your assistance, will be very careful the next time and read the terms and conditions before playing.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Trevor, for your understanding and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru