Winner's Magic Casino - Hráčovy dotazy na sázkové požadavky.

Hello,

I made a 100$ deposit at this casino and it was attach to a 100% bonus. The wagering on the bonus is 35x so 3500$

After playing for a while I went to check what was left of it and it said 7200$ left to wager...wich is impossible.

Went to the chat to see what was wrong and I was told hat they could not change it

This is dishonesty at is best.

Just wondering if you could help.

I have attach the email with the bonus I got in it with also the rules for wagering very visible and clear.

Also attach a screenshot of my deposit.

Thanks !

Dear vincvinc1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions, and this is what I found (here):

„Please note that in the interests of fair gaming, we require you to have wagered a minimum of 35 times the sum of your welcome bonus before cashing out any winnings.

For example:

Deposit €30 get €30, wager is €1.050 to cash out.

Deposit €60 get €60, wager is €2.100 to cash out.

Deposit €90 get €90, wager is €3.150 to cash out."

Could you please forward any screenshot or relevant communication with the actual status of your bonus wagering requirements to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

All done !

Thanks a lot .

Hi there,

Just forget all of this. It's going to takento long. I'm just going to write them a review.

Thanks

Thank you, vincvinc1980, for your reply and forwarded screenshots. Do I understand correctly that you do not wish to continue with your complaint?

Yes

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.