The player from Finland had made a withdrawal request on 23.1.2024. He hadn't received the funds and the casino hadn't communicated with him about it. After he had submitted his complaint, we had asked for additional information regarding his past transactions, KYC verification, and the games he had played. He had confirmed that he had successfully withdrawn in the past, passed the KYC verification, and had played the game "Wild Chase". We had then invited the casino to share their side of the story. However, before the casino had responded, the player had informed us that he had received his funds. We had confirmed with the player that he had received all his withdrawals, and with his confirmation, we had marked the complaint as 'resolved'.
Hráč z Finska podal žádost o výběr dne 23.1.2024. Neobdržel finanční prostředky a kasino s ním o tom nekomunikovalo. Poté, co podal svou stížnost, jsme požádali o další informace týkající se jeho minulých transakcí, ověření KYC a her, které hrál. Potvrdil, že v minulosti úspěšně odstoupil, prošel ověřením KYC a hrál hru „Wild Chase“. Poté jsme pozvali kasino, aby se podělilo o svou stránku příběhu. Než však kasino odpovědělo, hráč nás informoval, že obdržel své prostředky. S hráčem jsme potvrdili, že obdržel všechny své výběry, a s jeho potvrzením jsme stížnost označili jako „vyřešenou“.
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