WinLegends Casino - Hráč čelí problému s ověřením data narození.

I tried to do my id verification everything went well but now it says that my date of birth needs to be like in the documents I've sented. Im confused because my date of birth is correct here is the screenshot

Hello Kyriazyzz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinLegends Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what did they respond regarding the document not being accepted?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

The id verification asked for my id card a selfie with me holding the id card and a document which show's my legal place of residence. Everything went well but the verification now says for me to enter the date of birth exactly as it is on the document I've sented. The document meaning the id card I assume which clearly say's my correct date of birth as the one I registered on the casino with.I emailed the KYC department saying if they want to see my birth certificate but I haven't got an answer 2 days now

Hello Kyriazyzz,

As the verification takes up to 14 days, please let us know by the end of the next week if there's been any update regarding your verification. Until then, please be sure to forward all the requested documents to the casino.

Ok will do

Hello my id verification got completed i now only need to complete the payment method verification but I don't know which documents i need to upload. The KYC department hasn't answered me yet it's been more than 4 days

Hello Kyriazyzz,

It is important that the payment verification contains your name, address and the deposit made into the casino. Try to send them with those detail and let us know the outcome.

So I sented two pictures one showing my name and that I'm the owner of the card that I did the deposit with and the other was a screenshot of the deposit which in that case was 50 euro . The first picture got accepted but I still can't withdraw my winnings

Hello Kyriazyzz,

It may still take a while for the account to be fully verified. Did you contact them to ask regarding the next step or what else do you need to provide?

Hello after some small inconvenience I finally got my account verified and I can withdraw my earnings thank you for your support

Dear Kyriazyzz,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru