WinBet Casino BG - Hráč kritizuje nepravdivou reklamu bonusu.

I have a complaint to the casino WinBet `` `` `in which they lied to me that if I get a client card and if I play BGN 20 I will be given a bonus and I never received such a bonus.

I played my money and never received such a bonus.

имам оплакване към казино WinBet `````във което ме излъгаха че ако си взема клиентска карта и ако изиграя 20 лв ще ми бъде предоставен бонус а такъв бонус така и не получих.

Изиграх си парите а такъв бонус така и не получих.

Dear Боряна,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Боряна,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.