Wildblaster Casino - Stav loajality hráče byl snížen.

I have used this casino for 2 years. Deposit weekly. Diamond status player. Top status.

they were really good. Personal vip contact was always helpful and fair. Then one day my account dropped status . 2 lower than what I was. 10 percent cash back was daily. Then changed to weekly . Then changed to monthly and lowered it to 5 percent. They didn’t issue me my entire redeemable comp points and there excuse was that they didn’t have to follow the old casino’s terms and conduction. I was not informed they were taking it over. I wasn’t warned. They say they did but I have no evidence of that. They changed the terms and conditions to suit them. I didn’t win anything after they took over. I have lost thousands. Tens of thousands. I asked for my vip free spins . 100 spins . If I deposit a certain amount during the week I get the spins Tuesday Friday Saturday. They locked my account because I got upset about not getting my vip bonus. They say it’s protocol that they can’t activate my account again for 6 days when I didn’t agree to that. And won’t issue me my vip bonus. Which I deposit knowing I would get that. I had over 115,000 comp points redeemable and they gave me 70,000 and they told me that’s all I was getting. I have evidence of all my deposits. All my bonuses. I asked for a refund of my recent deposits because i was unaware that I wouldn’t get my bonuses . I wouldn’t deposit if I new that and they said it’s not possible. They have been sneaky changing rules and bonuses. To drop me down 2 statuses and take my redeemable points off me is just shocking. I want them to refund the 55,000 dollars I’ve deposited in the last 2 years. I want to be compensated. They literally robbed me.

Dear Troy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward any screenshots showing your loyalty points and bonus history? My email address is petronela.k@casino.guru. I fully comprehend your frustration but please understand that we can’t penalize the casino for downgrading your VIP status.

Could you please clarify on what grounds do you request a full refund for the last two years?

Looking forward to hearing from you.

Best regards,

Petronela

Dear Troy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.