Wild Pharao Casino - Výběr hráče je zpožděn.

I have 6 payouts in the queue where they have been transferred almost daily for a long time when I ask in the chat. the payouts were 2.5.22 (800 euros), 5.5.22 (700 euros), 11.5.22 (1000 euros),

6/15/22 (1000 euros), again 6/15/22 (1000 euros)

and 16.6.22 (400 euros) the total is 4,900 euros that have not yet been transferred to me and in the live chat it only says that it has been transferred or they are not responsible for it. by email there is no answer for 5 weeks I've already written 5,6,7 emails but nothing came back

habe 6 auszahlungen in warteschlange wo sie fast täglich wenn ich nachfrage im chat schon lange überwiesen haben. die auszahlungen waren 2.5.22 (800 Euro), 5.5.22 (700 Euro), 11.5.22 (1000 Euro),

15.6.22 (1000 Euro), nochmals 15.6.22 (1000 Euro)

und 16.6.22 (400 Euro) Gesammtsummer sind es 4.900 euro die mir noch nicht überwiesen wurden und im Livechat heißt es nur es wurde überwiesen oder sie sind dafür nicht zuständig. per email kommt seid 5 wochen keine antwort hab schon 5,6,7 mails geschrieben aber nichts kam zurück

Hello tcblackhunter,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

hello not vulkan casin but WildPharao I have the problem with outstanding payments

hallo nicht vulkan casin sonder WildPharao hab ich das problem mit ausstehenden auszahlungen

evening,

It's been a few months since the verification and payments have already been made and credited to my bank account, so that shouldn't be the reason.

yes, I have the winnings with real money and the bonus written for it. I've had it paid out before and it was always paid out and the outstanding payments have already been paid out according to the history but just haven't arrived in my bank account.

I spoke to the live chat about the outstanding payments for the last time 2 days ago and at first they said they can't do anything because they have nothing to do with payments, but then they said they would pass it on to check what's going on, but they answer I've been getting what's going on every time I ask for 6.7 weeks. hope you can help me and get WildPharao to finally pay out the money. thank you in advance for your time and effort

abend,

die verfizierung ist schon seid paar monaten her und es wurden schon auszahlungen durchgeführt und auch gut geschrieben auf meinen bankkonto, also daran dürfte es nicht liegen.

ja habe die gewinne mit echten geld und den dafür gut geschriebenen bonus halt. habe vorher auch schon so auszahlen lassen und es wurde immer ausgezahlt und die ausstehenden auszahlungen sind laut history auch schon ausgezahlt aber halt nicht auf meinen bankkonto eingetroffen.

habe vor 2 tagen das letzte mal mit dem livechat über die ausstehenden auszahlungen geredet und es wurde erst gesagt sie können nichts machen weil sie mit auszahlungen nichts zu tun haben, aber dann wurde gesagt sie geben es weiter zur überprüfung was los ist, aber diese antworten bekommen ich seid 6,7 wochen bei jeder nachfrage was los ist. hoffe sie können mir helfen und WildPharao dazu zu bringen das geld endlich auszuzahlen. danke schon mal für ihre zeit und mühe

Thank you tcblackhunter for all the information. Can you please forward some screenshots of the payouts as proof in case we would need to argue with the casino? Please send it to nikolas.b@casino.guru.

good day,

email with screenshots has just been sent. I hope that's enough for them to do something. thanks in advance

guten tag,

email mit screenshots wurde gerade gesendet. hoffe es reicht so aus damit sie etwas machen können. vielen dank schon mal

Thank you tcblackhunter for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi tcblackhunter,

I've just reviewed your case and fully understand your concerns. I will contact the casino to try to help you with this issue.

I'd like to invite a representative from WildPharao casino to join this conversation and take part in the resolution of this complaint. Could you please provide more information regarding the reasons for the several withdrawal requests being delayed? I can see from the screenshots sent by the player that the requests were processed, could you please check it from your side and explain to us why the winnings aren't still paid out to the player?

Regards,

Natalia

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi tcblackhunter,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Regards,

Natalia