Wild Pharao Casino - Výběr hráče byl zpožděn.

Dear Team,

I did deposit 20€ with a 500% Bonus which I wagered completely.

I did not do any bonus buys and did max. 5€ bets.

My account is fully verified.

I requested my first withdrawal of 1000€ on 25.03.

The withdrawal was getting the status processed on 5.4.

After 14 days the money did not arrive at the bank.

Can you please look into this and help?

Thank you & Kind regards,

Ho

Dear Ho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Do I understand correctly that you requested your withdrawal via bank transfer?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kristina,

thank you for looking into my case.

This is my first withdrawal at this Casino. Yes the withdrawal was requested via bank transfer.

I did contact the casino today via chat. The nice lady told me that she will sending it to Accounting now.

Sending you the screenshots.

Hoping for the best 🙂

Thank you & Kind regards,

Ho

Dear Kristina

The Wild Pharao Chat did keep their words.

The money was transferred to my Bank Account yesterday and arrived today.

Thank you for your help and kindness!

Also thank you to Wild Pharao Chat.

Case can be closed.

Kind regards,

Ho

Awesome news, fighterist! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.