Wild Pharao Casino - Výběr hráče byl zpožděn.

Ladies and gentlemen.

I have a problem with wildpharao casino

They don't want to pay out my winnings, I've been waiting for over 2 weeks, I've contacted them several times. They paid me the first prize but not the second one yet. On 03/19/22 I won and received 400 euros. The on 03/22/22. I'm also missing 400 euros please help. My evidence here in screenshots photo proves it.

Please contact

Kind regards

Bayram

Sehr geehrte Damen und Herren.

Ich habe ein Problem mit wildpharao casino

Die wollen mein Gewinn nicht auszahlen ich warte schon über 2 Wochen ich habe die mehrmals kontaktiert. Das erste Gewinn haben die mir ausgezahlt aber die zweite noch nicht. Am 19.03.22 habe ich 400 Euro gewonnen und bekommen. Die am 22.03.22. Auch 400 Euro fehlen mir bitte um Hilfe. Meine Beweise hier in Screenshots Foto beweisen es.

Bitte um Kontakt

Mit freundlichen Grüßen

Bayram

Dear Bayram74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Which payment method you have opted for?

Do I understand correctly that you have accumulated your winnings with a Free/No Deposit bonus solely?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

 

Looking forward to hearing from you. Thank you in advance.

 

Best regards,

Petronela

Yes, you understood me correctly, dear Petronela , I received the first payout on my bank account on 03/28/22. But the second one is still open and I've been waiting for it for over 15 days, unfortunately nothing has arrived yet

. I also did the KYC verification. I took screenshots of every conversation with them.

Kind regards

Bayram74

Ja sie haben mich richtig verstanden liebe Petronela die erste Auszahlung habe ich auf meine Bank Konto bekommen am 28.03.22. Aber die zweite ist noch offen und warte schon über 15 Tagen drauf leider noch nichts angekommen

. Die KYC-Verifizierung habe ich auch erledigt. Ich habe jedes Gespräch mit denen Screenshots gemacht.

Mit freundlichen Grüßen

Bayram74

Dear Petronela , I have received the payment to my account, thank you very much for your support. I wish you a happy Easter

Kind regards

Bayram74

liebe Petronela ich habe die Auszahlung auf mein Konto bekommen danke für das Unterstützung viel viel dank. Wünsche ein frohes Ostern

Mit freundlichen Grüßen

Bayram74

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Bayram74, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Happy Easter to you too.

Best regards,

Petronela