Wild Pharao Casino - Výběr hráče byl zpožděn.

Hello, 2022-01-28 16:34:14 - 10 days ago I requested a withdrawal to bitcoin.

Written up to 5 days withdrawal of funds. Still haven't received the money.

Account verified. Before that, there were deposits and withdrawals.

There are a lot of games in the casino and I like the return, but there are problems with the withdrawal of funds ... I can’t withdraw money without complaints :(

Dear pozndarya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. 

Since this is not your first withdrawal, I believe it is only a matter of time before you receive it. I would recommend you wait for a little bit longer. We will keep this complaint open, and if there is no development, we will intervene. Please keep us updated and let us know in case there is anything new.

Thank you for your understanding.

Best regards,

Kristina

The money hasn't been withdrawn yet...

Thank you for your reply, pozndarya. Could you please advise if you have used Bitcoin as a withdrawal method before? How many days did the previous withdrawals take (approximately)?

Have you accumulated your winnings with or without an active bonus?

Used bitcoin before. The first withdrawal to bitcoin was ~5 days.

Then they had problems withdrawing funds to bitcoin and had to withdraw to a bank account, then the withdrawal took more than 2 weeks. Without.

Thank you very much pozndarya for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, pozndarya,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet? When can pozndarya expect the payment?

Thank you in advance for providing the information.

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

please note payment has been sent

Dear pozndarya,

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

Money received, thank you very much

Деньги получены, большое спасибо

Thank you, pozndarya, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Wild Pharao Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru