Wild Pharao Casino - Výběr hráče byl zpožděn.

My withdrawal was "confirmed" on 2022/04/20 and it is today on 2022/05/11 and no money has arrived. I have written to them several times but they tell me to wait then ask me to email their payments@wildpharao.com and I never get an answer…

what should I do to get the money out?

Mitt uttag blev "confirmed" den 2022/04/20 och det är idag den 2022/05/11 och inga pengar har kommit. Jag har skrivit till dom flera gånger men dom säger åt mig att vänta sen ber om mig att maila deras payments@wildpharao.com och jag får aldrig något svar…

hur ska jag göra för att få ut pengarna?

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Have you withdrawn winnings successfully from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hey!

the money has been deducted from the gaming account and "withdraw" was approved on 2022/04/20. My verification is also approved and I have received money from this casino once before. Now they do not answer me anymore and I know nothing except that the money is gone from the gaming account except that according to their words "they are on their way". But three weeks ?? Something is not right.

Hej!

pengarna har dragits från spelkonto och "withdraw" blev godkänt 2022/04/20. Min verification är också godkänd och jag har fått pengar ut från detta casino en gång tidigare. Nu svarar dom inte mig längre och jag vet ingenting förutom att pengarna är borta från spelkontot förutom att enligt deras ord "dom är på väg". Men tre veckor?? Det är något som inte stämmer.

I have now received the money so everything is ok. Will blacklist their website… thank you so much for the help !!

Jag har nu fått pengarna så allt är ok. Kommer svartlista deras hemsida… tack för hjälpen så hjärtligt!!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Michael, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru