Wild Pharao Casino - Výběr hráče byl zpožděn.

Hello friends have paid out more than 12 days but did not receive whether full I wrote so civilised online chat or by email I get no answer can someone help me

Dear Sabina,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received a transaction tracking number from the casino?

Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Sabina,

Thank you for contacting us. I checked your account and can see you have 4 multiple accounts. Unfortunately as per our Terms and Conditions we only allow one account per player/ip/household. This information you can obtain from the link below in paragraph 2.2 & 2.2.1 and I quote "You are only allowed to have one Account on this Website. If You have more than one account, You must immediately inform us." https://wildpharao.com/terms-and-conditions/  

Your,

Wildpharao support team"

Thank you very much, Wildpharao support team, for your assistance.

Dear Sabina,

Are you aware of creating multiple accounts? If that's the case, I'm afraid we won't be able to help you.

tracking number Casino transaction

număr urmărire Tranzacție dela cazino

I did not receive the Casino Transaction tracking number

Nu am primit număul urmărire Tranzacție dela cazino

And I don't have multiple accounts

Și nu am multiple conturi

Me and my family all played at the same casino

Ich und meine familie haben alle auf gleich Casino gespielt

Thank you, Sabina, for your reply. Could you please advise if you have passed the KYC account verification successfully in the past? Were your winnings accumulated with or without an active bonus?

Dear Sabina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.