Wild Pharao Casino - Výběr hráče byl zpožděn.

I paid out 1000 € on November 25th. The status of the payout has still not changed since then. If you ask the casino, you should always contact the finance department, which, however, does not answer either. Please help!

Ich habe am 25.11 1000€ ausgezahlt. Der Status der Auszahlung hat sich seitdem noch immer nicht verändert. Wenn man das Casino fragt, dann kommt immer nur man solle sich bei der finanzabteilung melden, die sich allerdings auch nicht meldet. Bitte um Hilfe!

Dear Sandra,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if your account has been successfully verified already? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi there,

my account is successfully verified. I played with the bonus active but always followed the rules. A few weeks ago I already had a withdrawal of € 1000, but it only lasted a week.

Hallo,

mein Konto ist erfolgreich verifiziert. Ich habe mit aktivem Bonus gespielt, aber mich immer an die Regeln gehalten. Ich hatte vor ein paar Wochen schon eine Auszahlung von 1000€, die hat allerdings nur knapp eine Woche gedauert.

Thank you very much, Sandra, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Sandra,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wild Pharao Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino, could you please state the reason why the player's withdrawal has not yet been processed and when can she expect the payment?

Thank you in advance for providing the information.

Hello Branislav,

Something new?

Hallo Branislav,

gibt es schon was neues?

Dear Sandra,

We are still waiting for the casino's response, if they fail to reply within approximately 1 day from now, we will extend the timer one more time and will try to contact them also in other ways.

I am sorry, but unfortunately, we do not have any news or updates for you now.

Please note payment has been sent

Hello Sandra,

At this point, it should only be a matter of time before the payment reaches you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

There is money, thank you very much!

Geld ist da, vielen Dank!

Thank you, Sandra, for confirming and for using the Casino Guru complaint resolution centre. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Wild Pharao Casino team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru