Wild Pharao Casino - Výběr hráče byl zpožděn.

I deposited money using Bitcoin and was able to play some games because I was in the area, and submitted a withdrawal of 1000 to my Bitcoin account. I messaged support over email since there is no live chat and still have not received a response. I really need to get my money because my Grandmother is in hospital and I am trying to help her and my family. Please help me get my money so I can help my family. Thank you for the help. My name is Albertacos on wild pharao.

Dear albertschollnavy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Do I understand correctly that you only requested this withdrawal today?

Best regards,

Kristina

Yes I thought Bitcoin is immediate?

Thank you for your reply, albertschollnavy. Please note that the transfer itself should be immediate. However, the casino may perform specific procedures before the withdrawal request is approved. For example, the player has to verify their identity, or the casino has to perform a routine gameplay check, etc., and these can take a few business days.

Therefore, I would recommend that we wait at least 2 full weeks before we move forward. I will keep this complaint opened, so please keep us updated in the meantime. Thank you in advance.

I am starting to get worried.. I really need my money to help my family. Please help me get my funds transferred to my Bitcoin address I sent it to. Thank you

Dear albertschollnavy,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

I will escalate this issue and come back to you asap.

Best Regards,

WildPharao Support Team

Hello everyone,

Dear WildPharao Support Team, please let us know if you receive any further information regarding albertschollnavy's withdrawal.

Hello I still have not reviewed my money that I withdrew over 2 weeks ago. I am very upset because I really need the money to pay for hospital bills and help my family. If you could please help me get my money I withdrew. Thank you for the help.

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear all,

as far as I can see there is no pending payments anymore. All the payments were cancelled by the player.

Best,

WildPharao Support Team

albertschollnavy, have you canceled all your pending withdrawals? Do you have any funds left in your account?

My account got hacked and my funds are no longer there! Help I need my money

I apologize, but the casino is in no way responsible if someone hacked your account. Account safety is solely in the player's hands and if someone has found out your login details, the casino has nothing to do with it. Unfortunately, if there are no funds in your account, we are not able to help you further.

Please, let me know if there is anything else we could do for you, otherwise, I will be forced to reject this complaint.

Dear albertschollnavy,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.