Wild Pharao Casino - Výběr hráče byl zpožděn.

Hi there,

I played at Wild Pharao about a month ago and won 3700 euros. I then paid them out piece by piece, first 3x 1000 then 1x 700. The first 2000 went into my account and so did the last 700. Two weeks ago there were apparently problems with Wild Pharao, which meant that 1000 euros were not transferred (after that I got the 700). When asked, I was told it was the fault of the casino and the money would come that week. That was 2 weeks ago. In the live chat I am referred to the finance department where I have now written 5 emails but have not received an answer. It's just weird that I got the last payout but not the penultimate one yet. Apparently there was a mistake at Wild Pharao, but I've been waiting for the money for 2 weeks and it should have come already.

Hallo,

ich habe vor ca. einem Monat bei Wild Pharao gespielt und 3700 Euro gewonnen. Die habe ich dann Stückweise ausgezahlt erst 3x 1000 dann 1x 700 . Die ersten 2000 sind auf meinem Konto eingegangen und die letzten 700 auch. Vor 2 Wochen gab es anscheinend Probleme bei Wild Pharao wodurch 1000 Euro nicht überwiesen wurden ( danach habe ich ja noch die 700 bekommen ). Auf Nachfrage wurde mir gesagt es sei der Fehler von dem Casino und das Geld würde die Woche kommen. Das war vor 2 Wochen. Im live Chat werde ich auf die Finanzabteilung verwiesen wo ich mittlerweile 5 Mails hingeschrieben habe aber keine Antwort bekomme. Es ist halt komisch das ich die letzte Auszahlung bekommen habe aber die vorletzte noch nicht. Da gab es anscheinend einen Fehler bei Wild Pharao aber mittlerweile warte ich seit 2 Wochen auf das Geld und es hätte angeblich schon kommen sollen.

Dear Maurice,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment has been processed and sent to you but never reached your account? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi there,

yes the payout is in the casino as processed. I paid out via bank transfer.

I also did KYC verification.

As I said, I got the last payout that I made after that, but not the penultimate one.

Hallo,

ja die Auszahlung ist beim Casino als processed drin. Ausgezahlt habe ich per Banktransfer.

KYC-Verifizierung habe ich auch gemacht.

Ich habe ja wie gesagt die letzte Auszahlung die ich danach getätigt habe bekommen, aber die vorletzte nicht.

The money just came. You can close the case. Nevertheless many thanks.

Das Geld kam eben Sie können den Fall schließen. Trotzdem vielen Dank.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Maurice, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru