Wild Pharao Casino - Hráčovy prostředky zmizely z jeho účtu.

I was playing normally is normally the slot book of dead at $4 bet and I played autospin and when I started I have 3K CAD. After a couple spin I looked the at the screen and I had no more money. Where is my money

Dear Freemanl666l,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify whether you were playing with any active bonuses at that time?

Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I had an active bonus of 500% and I had around 2k wagering left and I had around 3k. I try to look my game history but we can't....

I deposited 24$, and I never made any bet over 5$ CAD .

I asked her to see the 1st spin in book of dead and the 1st one line is a win ?!?!?

I never put fastplay, and 200$ a bet

Wtf... plz help me

Thank you for your reply, Freemanl666l.

"I try to look my game history but we can't...." Could you please clarify this statement? Do I understand correctly that you are not able to find your game history in your account?

If this is the case, would you be so kind and ask the casino for your whole game history? Please, forward it to kristina.s@casino.guru. Thank you in advance.

Yes I' am not able to see my game history where ever I'm going in the site. And the chat is offline half time of the day

I am sorry, Freemanl666l, but from what you have provided so far it seems to me that you set the autoplay incorrectly. Please, try to request your whole game history from the casino. Thank you.

Dear Freemanl666l,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you very much Freemanl666l for your cooperation so far. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Freemanl666l.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

I appreciate it so much thankyou

Hi, please note based on the spin logs from us and the game provider it is totally clear that the spins have been made thru ur account and all money has been played. we can send all logs etc. to clarify this but u can also see those spins in the "internal" spin log feature of the providers u played

Hi. If you look at the screenshot take from the chat with the support at wildpharao.com they shared a part of my bet history... You can clearly see that 38 spins simulated or played in less than 1 second. This is impossible for the naked humain eyes to see any result but only the final one. Is that legal ?

Dear Wild Pharao Casino team.

Thank you very much for your cooperation. May I kindly ask you to react?

Why the bet amount is automatically decrease until the last spin with 8 active lines at 1 or 2 cents per line.

Why is the PC version instead of the book of dead mobile version ?

Please

I had 3k with a 2k left to wager for clear the bonus... so I had already 1k in my pocket + all the wins of 2k wager... wtf plz help me

What's happen ? When I will have my money back. Plz it's not normal. I spent many hours in many slots , I wager more than 3K without going over the max bet because I have an active bonus... and I go to BOD, it's only the PC version. And I started auto play at 4$. What's happen when I take a look at my game a minute later??? No money. There's no more money....

CAN I have plz all of my history from the 1st spin at wildpharao.com plz. I just opened my account the same day. Thankyou in advance

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi, actually as written before and "untrusting" our log's the player has always the option to view the logs directly in-game at the game providers he played ... we already told him the games .. and Play'n Go / Book of Dead has an ingame feature to view all spins made therefore it should be necessary to sent the player his spin data because he allways view them by himself in complete

Sorry can you delete the post when I claimed for eur. It's in CAD

Dear Wild Pharao Casino team.

Please, could you provide us with the player's bet/game history? You may upload it into this thread (it will not be visible to the public) or forward it to my email, jozef.k@casino.guru.

But I also ask the have my games/bets/spins history of all my spins from the 1st deposit plz... thankyou

We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue or any relevant proof sustaining their claims, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear Freemanl666l.

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef

jozef.k@casino.guru