Wild Pharao Casino - Hráč si stěžuje, že nic nevyhrála.

Good day

I really enjoyed playing at this casino, everything was ok at first.

I wagered my bonus and was ready to pay out, was over 2000 euros.

Unfortunately, I didn't get any further with the support. Have paid me the money is only 1000 euros per day.

Suddenly, as if by magic, when I asked the support to tackle the payout quickly, nothing worked anymore. Was only able to play one game, also logged out and logged in again, only this one game book of Santa worked, no winnings came at all. Neither to 0.05, 0.10, 0.20, 0.50 or 1.50 euros. The money went like water. So games bought profits were also for en garbage.

So I informed support, who in turn blocked me from chatting.

Please help

Guten Tag

Ich habe sehr gerne bei diesem Casino gespielt, erst war alles ok.

Ich habe mein Bounus umgesetzt und war zur Auszahlung bereit, waren über 2000 euro.

Leider kam ich bei dem Support nicht weiter. Habe mir das Geld ausgezahlt geht nur 1000 Euro pro Tag.

Aufeinmal wie aus Zauberhand als ich gebeten habe denn Support die Auszahlung schnell in Angriff zu nehmen ging nichts mehr. Konnte nur noch ein Spiel spielen auch ausgeloggt und wieder neu eingeloggt ging nur dieses eine Spiel book of Santa, gewinne kamen überhaupt nicht mehr. Weder auf 0.05, 0.10, 0.20, 0.50 oder auf 1,50 Euro. Das Geld ging weg wie Wasser. Also spiele gekauft gewinne waren auch für en Müll.

Also Support bescheid gegeben, die haben mich wiederum gesperrt für denn Chat.

Bitte um Hilfe

Dear 20rambo,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Good day

Thanks for the feedback, you have admitted yourself that you have a system error. But why isn't this fixed and nothing done. That's not fair to the players.

Guten Tag

Danke für die Rückmeldung, sie haben selbst zugeben das sie ein Systemfehler haben. Aber wieso wird das nicht behoben und nichts getan. Das ist nicht fair gegenüber denn Spielern.

Dear 20rambo,

If you feel that something was wrong with the game and you have solid proof of it (such as your game history), please forward it to petronela.k@casino.guru. Thank you very much in advance.

Dear 20rambo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.