Wild Pharao Casino - Hráč neobdržel svůj výběr.

I withdrew over a month ago now the casino says 3-5 business days for withdrawal. After a week went by I started worrying about it and started inquiring about what was going on, they kept referring to KYC and terms and conditions but I was fully verified and then they stopped responding to any of my inquiries. after 3 weeks and 10 emails, i finally got this response 9 days ago

"Hallo Harpreet, 2022-05-11 09:50:08 withdraw | 950.00 CAD OK your withdraw isn't more here - we send it to your interaccpi account - the bank the banks check it"

I waited a few more days then contacted interac and gigadat who both told me they have no record of the 950. Again I have sent numerous emails but they won't respond and now also live chat who wasn't able to help before but I tried to communicate through them but they are also not responding. I'm at wits end and truly feel that they are trying not to pay me, yet they send me promotional material 2 times a day. Please Help!!

Dear Harpreet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus, please?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

They aren't responding at all the last message I got from the is the one that I sent saying that my withdrawal was put into interaccpi account but interacand gigadat have no record of it anywhere I sent all my emails from me and them in attachment in the original complaint did u recieve them?

Thank you for your reply, Harpreet. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

This is my first withdrawal with them. And I did take a bonus but I had completed my playthru I sent emails to u btwn them and me did u recieve those?

Here is a screenshot of my verification

Also they are sending promo material everyday but won't respond to any my inquiries of where my withdrawal might be

Yes, there is a document attached to this complaint, but I have not received any emails from you. If there is any communication other than the one in the attachments, please forward it to my email address (kristina.s@casino.guru).

Moreover, could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

That attachment has all the emails btwn us the withdrawal is on this screen shot and it says processed

That original attachment has all the emails in it if I u can open the I will shoot them all to ur email.

Have u heard anything from them??

Thank you very much Harpreet for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Harpreet,

I will assist you with the complaint from now on. I went through the emails you provided us and will do my best to help you.

From my point of view, Mia of Gigadat has the correct idea, the casino's payment provider should investigate the transaction if it was indeed sent to your bank.

Wild Pharao casino, could you double-check with your payment provider regarding the transaction and give us an explanation why the transaction wasn't received yet?

Hi Tomas, has the casino responded to u at all? I sent a couple of inquiry messages and the casino will Not respond to me?

Hi Tomas.... is there any progress is there any regulating authority yo reach out to, to make that casino accountable ?

Hello Harpreet.

My name is Jozef and since Tomas is sick I got your case. Hope you are OK with it. I absolutely appreciate that you shared your experiences with the Casino Guru team. I will try to reach the casino one more time in order to get a reaction to this. Thank you for your patience.

ok

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

It's unbelievable they can just stop answering and are able to get away with that. Furthermore I don't think that casino has a license. When I with drew they had the gaming curacao crest as there license provider. I complained to them they didn't respond but shortly after the casino had a different licence posted from egaming curacao..but it didn't show the logo which I have heard is mandatory. I continued to press and contacted egaming there response was that it wasn't one of there licensed venues so my final conclusion is that they are not licensed at all

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear Harpreet,

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Unfortunately, the casino is an unlicensed operator with a very bad reputation on our site. In the future, I highly recommend you to choose the licensed brand with at least a very good reputation on our site. You may avoid similar problems, but also in case of any problem, the resolution would have a much bigger chance of success.

Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef