Wild Pharao Casino - Hráč má potíže s výběrem výher.

Haven't received my payout for over 1 week otherwise it was always quick

Habe meine Auszahlung seit über 1 Woche nicht erhalten sonst ging es immer schnell

I've been waiting for over a week now for 1k 1.7k are still on account

Ich warte jetzt seit über eine Woche auf 1k 1.7k sind noch auf konto

Dear Ringo1488,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The payout is gone now. Because I violated bonus terms and conditions. Which I also admit. But I still think it's a cheek to take it all away. So admit the offense. But maybe you can still help me. Had already paid out a lot there. And suddenly the 2.7k doesn't pay out. I hope that you can still help me. Perhaps an employee from where can also comment on this.

Die Auszahlung ist jetzt weg. Weil ich gegen Bonusbedingungen verstoßen habe. Was ich auch zugeben. Aber finde das trotzdem ne Frechheit glei das alles weg zu nehmen. Also gebe den verstoß zu. Aber vielleicht könnt ihr mir ja trotzdem helfen. Hatte da schon viel ein u ausgezahlt. Und auf einmal zahlen die 2,7k nicht aus. Ich hoffe das ihr mir trotzdem helfen könnt. Vielleicht kann ein Mitarbeiter von wo sich auch hier dazu äußern.

Which bonus rule has been violated, please?

I took a code from first deposit twice

ich habe einen code genommen von ersteinzahlung doppelt

Who maybe nice if you can agree with wp it will no longer happen that I violate the terms and conditions

Wer vielleicht schön wenn mann sich mit wp einigen können es wird auch nicht mehr passieren das ich gegen AGBs verstoße

I'm sorry Ringo1488, but if you have redeemed the same promotional code twice, I'm afraid we won't be able to help you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

I took a code from a streamer actually it is not possible to take codes twice

Habe von einem Streamer ein Code genommen eigentlich ist es nicht möglich Codes doppelt zu nehmen

I'm sorry but I am a bit confused. Could you please confirm that you have used the same promotional offer twice? Ideally, please forward a screenshot of your bonus history to petronela.k@casino.guru. Thank you very much in advance.

Hello Ringo1488,

You violated bonus terms item 12.14. Only one bonus can be claimed at a time. Deposit related bonuses cannot be "stacked". Wildpharao.com management reserve the right to void any bonuses and/or winnings obtained by fraudulent behavior.

That's why your account was blocked.

Best regards,

WildPharao Support Team

dear wp team the violation? I admit and I'm sorry. i was always a loyal spiel. I ask you to reconsider. I promise him it won't happen again.

liebes wp team den versto? gebe ich zu und es tut mir leide. ich war immer ein treuer spiele. ich bitte sie darum es sich nochmal zu überlegen. ich verspreche ihn das es nicht mehr vor kommt.

Thank you, WildPharao Support Team, for the clarification.

Dear Ringo1488,

If you are aware of breaching the promotional rules I'm afraid we won't be able to help you. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.