Wild.io Casino - Hráč si stěžuje, že neobdržel všechna bezplatná otočení.

I am not happy about this casino. I received an email that says i get 750 free spins for $20 Min. They only issued me 350 spins. Now they say it comes in batches and wont give them to me or a refund.it is not listed anywhere that these are split apart. There are no Terms or Conditions and th eemail states i get them for my $22.04 Deposit. I would like a refund because this is not what was offered. Atatched is the email screen shot.

Dear jerryleeiii87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Can you provide information on the specific bonus you attempted to claim? Did you reach out to the casino about this matter?

Additionally, it's common for Free Spins to be distributed in batches.

Kindly send the promotional offer you received and any relevant correspondence to petronela.k@casino.guru. Also, what happened to the first set of Free Spins, please? Have you accumulated any winnings?

Thank you for your response, and we look forward to assisting you promptly.

Best regards,

Petronela

i emailed it all to you. This is not listed anywhere about it being batched. Says $20 for 750 spins. I didnt get that.

Thank you, jerryleeiii87, for the forwarded emails. I can see that the casino replied and assured you that you will receive the remaining Free Spins in the following days:

Please let me know when you receive the remaining Free Spins so I can update this complaint accordingly. Looking forward to hearing from you.

Dear jerryleeiii87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We are unable to carry out any further investigation or provide potential solutions due to the lack of response from the player. As a result, we have closed the case, but the player is free to reopen the complaint at any time.