Weltbet Casino - Výběr hráče je zpožděn.

I have made a withdraw order of 4500€ for about 6 days and still waiting.

Dear zb42f5j4pk,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hi, thank you for the info. I have fully verified my account as i have made more withdrawals in the past. My concern is about the amount of this withdraw. They haven’t ask me for anything so i am fully cooperative with the casino. I will wait 14 days as you recommended me and i will let you know if anything will happen. Thank you again for your quick response and the guidance.

I appreciate your cooperation.

Has there been any progress regarding your withdrawal?

Please let me know if the money reached your bank account or if you need our assistance. Thank you in advance for your reply.

Hi, unfortunately i don’t have any news from them the withdraw is still pending. The withdraw is requested at 04.08.23 and still nothing. I certainly need your assistance.

Thank you very much, zb42f5j4pk, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, zb42f5j4pk!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Dear Tomas and zb42f5j4pk,

Thank you for reaching out to us!

We would like to confirm that the Player's withdrawal was already approved and sent for processing a few days ago. This means that the funds should already be in their payment account, and if not they will be soon.

Best regards,

Weltbet Casino Team

zb42f5j4pk, please, let us know as soon as you will receive your funds!

Hello, thank for the help. That is correct. The withdraw is completed. Thank you

zb42f5j4pk, have you already received your funds as well?

Dear zb42f5j4pk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes the funds have been received. Thank you so much for your help!!!! You are awesome!!

After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, zb42f5j4pk, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Pavel K

Casino Guru Team