Weltbet Casino - Hráč si stěžuje, že neobdržel cashback bonus.

Hello

had already opened a case because of Weltbet ..... but no communication could be made ..... now I have asked at least the cashback to be paid out ..... to alleviate my loss ..... would be from 7050 € .... 15% ...... not even there I get an answer ..... although their homepage advertises up to 20% money back .... on lost deposits .... in sports and Play casino .....

So please help ...

Greeting

AMGE55

Hallo

hatte schon einen Fall eröffnet wegen Weltbet.....kam aber keine Kommunikation zu Stande.....jetzt habe ich gebeten mir wenigstens das Cashback auszuzahlen.....um meinen Verlust zu lindern.....wären von 7050€....15%......nicht mal da bekomme ich antworten.....obwohl auf ihrer Homepage geworben wird bis zu 20% Geld zurück....auf verlorene Einzahlungen....bei Sport und Casino spielen.....

Bitte daher um Hilfe....

Gruss

AMGE55

Dear AMGE55,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any cashback bonus from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? From your previous complaint https://casino.guru/weltbet-casino-player-s-attempts-to-self-exclude-himself-1 I understood that you have requested a self-exclusion in the past. Could you please advise if your account is still accessible?

Meanwhile, I have adjusted the disputed amount to €1,057 which is 15% of your deposits.

https://weltbet.com/en/promotions/cashback-casino

"Recoup your losses by claiming this exiting offer! The more you play the more cashback you can earn.

Up to 5000€ - 10% cashback

5000€ - 20000€ - 15% cashback

Over 20000€ - 20% cashback

Contact our Customer Support to assist you in applying for this promotion."

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

I also made the suggestion to the casino… .with the 15% …… zero reaction neither in support via email nor in live chat….

thought better than nothing …… .didn't expect anything else… ..was the same with the previous complaint… ..

LG

Den Vorschlag habe ich dem Casino auch gemacht….mit dem 15%……null Reaktion weder im Support per email noch im Live Chat….

dachte besser als nichts…….hatte nichts anderes erwartet…..war bei der vorherigen Beschwerde dasselbe…..

LG

Hello

please close this case …… .the CEO of weltbet has contacted me …… .reimburse me the 3300 €… ..from the first case …… so this is no longer important… ..

Greeting

AMGE55

Hallo

bitte diesen Fall schließen…….der CEO von weltbet hat mich kontaktiert…….erstatten mir die 3300€ zurück…..aus dem ersten Fall……somit ist dieser nicht mehr von Bedeutung…..

Gruss

AMGE55

Thank you very much, AMGE55, for your reply. Could you please confirm that you have received €3,300 from your previous complaint and it can be reclassified as "resolved"?

Afterwards, I will close this case. Looking forward to hearing from you.

Hello

as soon as I have received the payment, I will contact you immediately ..... wait and see what happens for yourself ..... I got a written confirmation from the CEO of the casino ....

Greeting

AMGE55

Hallo

sobald ich die Zahlung erhalten habe, werde ich mich umgehend melden.....warte jetzt mal selber ab was passiert.....Zusage habe ich schriftlich bekommen vom CEO des Casinos....

Gruss

AMGE55

You could forward any relevant communication to petronela.k@casino.guru. Please keep me informed. Thank you very much in advance.

Thank you very much, AMGE55, for the forwarded email. I will be waiting for an update patiently.

Hello

Casino did not honor its agreements ...... no refund, no more contact ...... on any of their channels .....

Deal burst .....

I attached you to the complaint with the licensing authority ......

never experienced anything like this .....

Hallo

Casino hat seine Vereinbarungen nicht eingehalten......keine Rückerstattung, kein Kontakt mehr......auf keinen ihrer Kanälen.....

Deal geplatzt.....

hab dich bei der Lizenzbehörde in der Beschwerde mit angehängt......

sowas noch nie erlebt.....

Thank you very much, AMGE55, for your reply and the forwarded email. I'm truly sorry to hear that the deal has not been honored.

Therefore, your previous complaint will remain "unresolved".

Could you please advise if there has been any development regarding your cashback bonus?

Hello

no no more contact ...... don't understand business conduct myself .....

Hallo

nein kein Kontakt mehr......verstehe selber nicht das Geschäftsgebaren.....

Dear AMGE55,

I’m truly sorry to hear that the casino didn’t honor its deal. Could you please advise if you wish to continue this case regarding the cashback bonus? Is there any relevant communication that would suggest that a cashback bonus has been promised to you? 

yes applied for it to the CEO ...... because he wanted me to write to him personally ...... wrote me about the 3300 € promised reimbursement, I reimbursed the cashback of the 3700 € which the casino is legally entitled to ......

But no more answers get back ......

ja beantragte es bei CEO......weil er wollte das ich ihn eigentlich immer persönlich anschreibe......habe geschrieben mir zu den 3300€ zugesagten Rückerstattung mir das Cashback der 3700€ die den Casino rechtens zustehen gleich mit Rückerstattet......

Aber keine Antworten mehr zurück bekommen......

Sorry, but I'm afraid I still don't understand. How much cashback bonus has been promised to you? Could you please forward any relevant communication to petronela.k@casino.guru? Thank you in advance.

hello honestly …… the fact is the numbers are nothing …… can write until we fall over….

neither the 3300 € that I was promised nor the cashback ......

what's the point if the casino doesn't cooperate ...

nice day

PS: there are just such black sheep ...... another reason to stop playing ......

hallo ganz ehrlich……Fakt ist die zahlen nichts……können schreiben bis wir umfallen….

weder die 3300€ die mir versprochen wurden noch den Cashback……

was bringt das alles wenn das Casino nicht mitarbeitet…..

schönen Tag

PS:es gibt nun mal so schwarze Schafe……wieder ein Grund mit dem Spielen aufzuhören……

I understand your frustration, AMGE55. However, if we wish to continue this specific case related to your cashback bonus we will need the exact amount and any supporting evidence that the bonus has been promised to you or you were entitled to it. Thank you once again for your cooperation in this matter.

I don't like anymore… ..sorry …… please protect honest players from such black sheep ……

the casino doesn't take you seriously anyway ... you can see it in communication ...

take care

Let it run through the licensing authority ...

Should you take a look at the frequency of the complaints ...... either they don't pay out or they don't close accounts, not even with gambling addiction ...... at least that's what it says on your side .....

Mag nicht mehr…..sorry ……schützt bitte ehrliche Spieler vor solchen schwarzen Schafe……

das Casino nimmt euch sowieso nicht ernst….sieht man ja in der Kommunikation….

mach’s gut

Lass es über die Lizenzbehörde laufen…..

Solltest dir mal die Häufigkeit der Beschwerden anschauen……entweder sie zahlen nicht aus oder sie schließen keine Konten nicht mal bei Spielsucht……so steht es zumindest auf euerer Seite…..

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.

PS: Your first complaint regarding this casino will remain "unresolved".