Weltbet Casino - Hráč si stěžuje, že nedostal žádný bonus.

Received 2500 euros in total but did not receive any welcome bonus or cashback.

In the chat you are only stalled and fooled.

Payouts are held back until everything is gambled up again.

probably strategic!

Habe 2500 Euro insgesamt erhalten aber keinen Willkommsbonus oder Cashback bekommen.

Im Chat wird man nur hingehalten und verarscht.

Auszahlungen werden solange zurückgehalten bis alles wieder verzockt ist.

wahrscheinlich strategisch!

Dear Rene,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you communicated a possibility to receive any bonus prior to depositing funds into your account? Could you please advise if you have activated any promotional offers in the past?

Please understand, that we can’t penalize the casino for not giving you bonuses automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Yes, it was advertised but not given

Ja wurde geworben aber nicht gegeben

Advertised in general? On the casino website, or somewhere else, please?

Dear Rene,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.