Wallacebet Casino - Hráč se snaží odstoupit z kasina.

The casino refuse a withdrawal 5 times. "Account not verified" I sent in the documents before doing withdrawal. Verificarion takes at least 4 days due to heavy work load according to support.

Why should the player suffer from that? Its time we remove their MGA-license, how can they have a MGA-license and deny withdrawals?

They are criminals as we can se on other reviews of this casino.

They owe me 200 euro that I want back.

Dear Doobz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly you played down your winnings prior to your verification being completed? Do you have any withdrawable balance in the casino?

Thank you in advance for your reply.

Best regards,

Tomas

My balance is gone because I wasn't allowed to withdraw them. KYC is absolutely necessary but definitely not in this way. ALL honest casinos allow the player to withdraw their money, KYC is not even required by law to pay out a 200 euro win. IF you as a casino yourself choose to have these rules, you have to make sure that verification takes place within a reasonable time. It can't be according to MGA license rules to COMPLETELY refuse players to withdraw their winnings? Otherwise, the MGA license is no longer to be trusted as it is used by fraudsters.

If I had played at an honest and legal casino, I would have been able to withdraw my 200 euros. This is where the problem lies and why I am submitting my complaint. The casino is dishonest and a scam. Together we must get the crooks out of the industry.

Mitt saldo är borta eftersom jag inte fick ta ut dom. KYC är absolut nödvändig men absolut inte på det här sättet. ALLA ärliga casino låter spelaren ta ut sina pengar, det behövs inte ens KYC enligt lag för att betala ut en vinst på 200 euro. OM man som casino själv väljer att ha dessa regler så får man se till att verifiering sker inom rimlig tid. Det kan inte vara enligt MGA-licens regler att HELT neka spelare att ta ut sina vinster? Isåfall så är MGA-licens ej längre att lita på då den utnyttjas av bedragare.

Hade jag spelat på ett ärligt och lagligt casino så hade jag kunnat ta ut mina 200 euro. Det är här problemet ligger och varför jag skickar in mitt klagomål. Casinot är oärligt och en bluff. Vi måste tillsammans få bort skurkarna från branschen.

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

The issue is still ongoing for other players as we speak. How come its accepted with frauds in the online casino industry? It cant be according to rules and regulations to block a player from withdrawal?

You guys can see how shitty this casino is just by the ratings. Unite and crush these insects. You should make them respond to this. Its theft and not ok in any way. Malta police has been contacted and a report has been filed.

Then we have to hunt the scammers down and ruin their lives. Such a shitty industry with foul players.

People who have problems with this casino, contact me at *****@gmail.com. I have the names and adresses of the people behind the scam.

Dear Doobz,

Please correct me if I am wrong, as I might have misunderstood what you were saying previously. Have you played down your winnings (200€) or are they still on your account pending verification? I'll await your reply.

Dear Doobz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We've received the following reply from the player:

My money is lost. This is ongoing on all casinos runned by LCS Limited, the crooks behind the scam. How can the MGA-LICENSE be active with this type of behaviour?

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.