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Hello, I requested a payout of € 4800 and 2 x € 200 on Monday last week. On Saturday again 4300 and 400.

My account is fully verified and I have received withdrawals without any problems in the past. The first three withdrawals have been processed for days, but nothing else happens.

In the chat they always just say that I should wait, I would get the money soon.

Hallo, habe am Montag letzter Woche eine Auszahlung von 4800€ und 2 x 200 € beantragt. Am Samstag nochmal 4300 und 400.

Mein Konto ist vollständig verifiziert und habe auch in Vergangenheit ohne Probleme dir Auszahlungen bekommen. Nun steht seit Tagen bei den ersten drei Auszahlungen wird verarbeitet aber es passiert weiter nichts.

Im Chat sagen die immer nur das ich warten soll, würde bald das Geld bekommen.

Dear Volkan,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your delayed withdrawals. Could you please advise if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you very much, Vulkan Vegas Casino team, for your assistance.

Dear Volkan,

Could you please clarify?

Dear Volkan,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.