Vulkan Vegas Casino - Výběr hráče je zpožděn.

So here we go agao last monet it took 19 days to get paid out (they say its not 19 days cause it failed on providers side) now i wait for 760 and again 3 days of the month has left the site we can't help u and then suddenly the mo ey is back on thr site u must wait again. Again I have waited 2 days and now they failed again and again I must wait this is 7 failed payment in 30 days all are never ur fault u blame skrill on ur chats or send messages like this for waiting. Unfortunately, your withdrawal requests were canceled while being processed by the payment provider.8.18. Once your withdrawal has been approved, we are not responsible for any delays in payments caused by third party electronic payment processors and financial institutions and/or third party clearing process.

Hello derhill7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

a member 3 years have deposited and withdrawn 100s off times I belive this time was reall money. They now say cause they rejected the payment I must wait 5 more days again its unbelievable. Also I withdrew 350 and separate 140 now there saying that the 350 is delayed because of the second payment even tho 2 separate withdrawals. All mistakes are "technical issues so every time they have a tech issue my withdrawal starts a new deadline for some thing not my fault. Before 2023 I loved this company but what ever changed now it can't be trusted

Dear Vulkan Vegas,

I would like to ask you to clarify what exactly is causing the delay with the payment and when can the player expect his payout.

Regards

Dear derhill7,

Please kindly specify the disputed transaction IDs, since there are no active/pending requests.

Kind regards

Dear derhill7,

Please let the casino know the requested information as soon as possible.

Dear derhill7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.