Vulkan Vegas Casino - Hráčův vklad nebyl nikdy připsán na její účet v kasinu.

I deposited 54 and it didn't fall into my wallet

Eu depositei 54 e não caiu na minha carteira

Dear Elaine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Thank you very much, Vulkan Vegas Casino team, for your assistance.

Dear Elaine,

Could you please elaborate?

I deposited the money never fell

Eu depositei o dinheiro nunca caiu

Dear Elaine,

Please forward your payment receipt to petronela.k@casino.guru. Thank you very much in advance.

Dear Elaine,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.