Vulkan Casino - Hráč si stěžuje na pravidlo maximální výplaty.

Hello,

I deposited 35 euros and got a bonus for it. With the bonus I went up to around 1400 euros, suddenly my balance was reduced to 150 euros. Apparently there is a limit on winnings with a bonus of 150 EUR? I've never heard that before, I know you have to implement it x, I have too. But I consider a profit limit to be a massive fooling around the customer. I hope for your help

Thank you

Hallo,

Ich habe 35 Euro eingezahlt und dafür einen Bonus bekommen. Mit dem Bonus habe ich mich auf circa 1400 Euro hochgepsielt, plötzlich war mein Guthaben auf 150 EUR gesenkt worden. Scheinbar gibt es ein Limit auf Gewinne mit Bonus auf 150 EUR? Das habe ich noch nie gehört, ich weiß man muss ihn x umsetzen, da habe ich auch. Aber ein Gewinnlimit halte ich für eine massive Verarschung am Kunden. Ich hoffe auf Ihre Hilfe

Danke

Dear Matthias,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have tried to redeem? Please forward its name or a specific link to petronela.k@casino.guru.

Additionally, please forward casino website link, just to make sure that we have the right Vulkan Casino.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Matthias,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.